99xq's Privacy Policy

When you create an account and use our services on 99xq, we collect certain necessary information — used solely to provide you with the best possible experience.

We only collect information that is genuinely necessary. We never ask for personal data we don't need.

Information collected on 99xq is used only for specific purposes. We never use your data for anything else without your consent.

• Account Management: To create your account, manage logins, and ensure security.
• Payment Processing: To process deposits and withdrawals successfully.
• KYC Verification: To verify your identity and prevent fraud.
• Customer Service: To resolve your complaints and inquiries promptly.
• Promotional Communications: To notify you about bonuses and offers (you can opt out at any time).
• Responsible Gaming: To identify signs of addiction and provide support.
• Legal Compliance: To meet the requirements of regulatory authorities.

99xq never sells your data. However, in certain limited circumstances, information may be shared with trusted third parties:

• Payment Provider: Solely for transaction processing with payment gateways such as bKash, Nagad, and Rocket.
• Game Provider: Certain information may be shared to ensure game services are delivered properly.
• Legal Authorities: In response to a court order or a lawful request from a law enforcement agency.
• Anti-Fraud System: With verified partners to prevent fraud.

All data sharing is governed by formal agreements, and third parties are required to uphold standards equivalent to this Privacy Policy.

99xq uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser.

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor site performance — no personal data is collected.

You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

99xq uses multiple layers of security to protect your information. Our security infrastructure meets international standards.

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): Prevents unauthorized access to your account.
• Firewall & DDoS Protection: Protects servers against cyberattacks.
• Regular Security Audits: Regular audits conducted by third-party security specialists.
• Restricted Access: Only authorized staff can access data on a need-to-know basis.
• Data Backup: Your data is stored across multiple secure locations.

You have full control over your personal information. You may exercise the following rights at any time:

99xq uses certain third-party services on its platform. These services operate under their own privacy policies.

• Game Software Provider: Internationally licensed providers for slots, bingo, and other games.
• Payment Gateway: Payment services such as bKash, Nagad, and Rocket.
• KYC Verification Services: Specialist agency for identity verification.
• Customer Service Software: For live chat and support management.

All third parties are required to comply with GDPR and international data protection standards. No third party may use your information for their own purposes.

99xq is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

Age is verified at the time of registration. If we discover that an account was created by someone under 18, the account will be immediately suspended and all collected data will be deleted.

99xq does not retain your data beyond what is necessary. Different types of information have separate retention periods:

Once the retention period expires, data is securely and permanently deleted to ensure it cannot be recovered by anyone.

99xq may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• SMS notification to your registered mobile number.
• Full details will be sent to your registered email address.
• A pop-up notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes are made will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team. We aim to respond within 48 hours.

If your complaint is not resolved to your satisfaction, you have the right to file a complaint with the relevant regulatory authority.