99xq's Terms and Conditions

99xq (hereinafter referred to as "we", "the platform", or "the company") is an online gaming platform offering slots, bingo, betting, and a wide range of other gaming services to users in Bangladesh and internationally. These Terms and Conditions form a legally binding agreement between 99xq and all its users.

By using our platform, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions in full. If you are under 18 years of age or online gaming is prohibited by law in your jurisdiction, you are not permitted to use 99xq.

99xq reserves the right to modify these Terms and Conditions at any time. Continued use of the platform after any changes constitutes your automatic acceptance of the updated terms.

To register an account on 99xq, you must meet the following requirements:

• You must be at least 18 years old.
• Online gaming must be legal in your country of residence.
• You must register using your real name and accurate personal details — providing false information will result in account termination.
• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• The mobile number or email address provided at registration must belong to you personally.

After registration, 99xq may require identity verification (KYC). This may involve submitting a copy of your National ID, passport, or driving licence. 99xq reserves the right to withhold large withdrawals until KYC is completed.

Deposits on 99xq can be made via bKash, Nagad, and Rocket. The minimum deposit amount is BDT 100. All deposits are credited to your account instantly.

• Deposits must be made using your own payment method only.
• Depositing through a third party is strictly prohibited and may result in permanent account closure.
• We do not charge any fees on deposits; however, your payment provider may apply their own charges.
• 99xq is not responsible for deposits made in the wrong amount or to the wrong account.
• Contact our support team for any deposit-related issues.

99xq maintains records of all transactions. In the event of a dispute, our records shall be considered final. Bonus claims following a deposit must be submitted within the specified time limit.

Withdrawals from KYC-verified accounts are typically processed within 15 minutes. All withdrawal requests are handled within a maximum of 24 hours.

• Minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to the same payment method used for the deposit.
• Bonus balance cannot be withdrawn directly — the wagering requirement must be completed first.
• Additional verification may be required for large withdrawal amounts.
• We reserve the right to suspend withdrawals in cases of suspected fraud or suspicious activity.

99xq offers a variety of bonuses and promotions, including welcome bonuses, deposit bonuses, free spins, cashback, and VIP rewards. Separate terms and conditions apply to each bonus.

• Wagering Requirement: To withdraw bonus funds, you must meet a specified wagering requirement (typically 30x–45x).
• Time Limit: Every bonus has an expiry date. Any unused bonus will be cancelled once it expires.
• Game Restrictions: Some bonuses are valid for use on specific games only.
• Claim Once: Each bonus is available once per person, household, device, or IP address.
• Bonus Abuse: If bonus abuse is detected, both the bonus and any associated winnings will be voided.

99xq reserves the right to withdraw or modify any bonus at any time. The detailed terms of each bonus are listed alongside the respective offer.

All games on 99xq are sourced from internationally certified game providers and verified using RNG (Random Number Generator) technology. Every game outcome is completely fair and random.

• If a technical error affects a game outcome, 99xq reserves the right to void that round.
• If your connection drops, the game system automatically saves the current state.
• Check the "Help" or "Info" option within each game to understand its rules.
• You are solely responsible for the decisions you make when placing bets.
• In Sports Betting, bets will be refunded if an event is cancelled.

If a technical error causes an incorrect payout in any game, the amount will be corrected afterward. Claims based on erroneous payouts will not be accepted.

The following actions are strictly prohibited at 99xq and will result in permanent account closure:

• Creating or operating multiple accounts.
• Registering using false information or someone else's details.
• Manipulating or abusing the bonus system.
• Using automated bots or software to play games.
• Using the platform for money laundering or any illegal financial transactions.
• Colluding with other users to manipulate game outcomes.
• Attempting to breach or circumvent the platform's security systems.
• Initiating chargebacks or committing payment fraud.

You may request to close your account at any time through our support team. Please withdraw your balance before closing your account.

99xq reserves the right to close or suspend any account for the following reasons:

• Violation of these Terms and Conditions.
• If fraudulent or suspicious activity is detected.
• Providing false information during KYC verification.
• Account inactivity for an extended period (12 months or more).
• As directed by a regulatory authority.

A monthly maintenance fee may apply to inactive accounts. For withdrawal requests after account closure, please contact our support team.

99xq is firmly committed to responsible gaming. Gaming is meant for entertainment, not addiction. The following resources are always available to our users:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Limit your continuous gaming sessions.
• Cooling-Off Period: Take a break for 24 hours up to 6 weeks.
• Self-Exclusion: Self-exclude for 6 months up to 5 years.
• Reality Check: Receive reminder notifications at regular intervals.

If you need help overcoming a gaming addiction, please reach out to our Responsible Gaming View page.

Protecting your personal information is our top priority. 99xq uses SSL encryption technology to keep all your data secure.

• We do not sell your information to third parties.
• Payment information is stored with the highest level of security.
• KYC documents are used for verification purposes only.
• Our servers undergo regular security audits.

For full details on data protection, please visit our Privacy Policy View page.

99xq is not liable for the following:

• Gaming losses resulting from internet disconnection or technical errors.
• Errors or delays caused by third-party payment providers.
• Game interruptions caused by issues with your device or network.
• Service disruptions caused by force majeure events.
• Financial losses or addiction resulting from gaming.

99xq's decision is final in all disputes. That said, we always aim to resolve issues fairly. For serious complaints, a formal complaint can be submitted through our support team.

99xq reserves the right to update these Terms and Conditions at any time. For significant changes, a notification will be sent to your registered email or mobile number. Minor changes may take effect without prior notice.

If you have any questions about these Terms and Conditions, please contact our support team. Our support team is available 24 hours a day, 7 days a week.