At 99xq Responsible Gaming Confirm

Gaming is about fun and entertainment — not stress or worry. At 99xq, we believe that gaming in control is gaming at its best. We've put together a complete responsible gaming guide and toolkit just for you.

Important: Strictly prohibited for anyone under 18 years of age

Online gaming and betting is strictly for adults (18+). Never treat gaming as a source of income. Play for entertainment and always stay within your means.

18+ Age Limit Mandatory
24/7 Support Services
100% Secure Platform
0 BDT Self-Exclusion Fee

99xq Responsible Gaming Tools

We have introduced several effective measures to keep your gaming experience safe and in control.

Set Deposit Limit

Decide in advance how much BDT you will deposit daily, weekly, or monthly. Once a limit is set, it cannot be easily raised.

Session Time Control

Set how long you want to play. Once the time is up, 99xq will automatically remind you to take a break and, if needed, end your session.

Self-Exclusion Benefits

If you feel you need a break from gaming, you can close your account yourself for a set period of time. Completely free and immediate.

Gaming History & Reports

View detailed reports to understand your gaming patterns. Transparently track how much time and money you are spending, and make informed decisions.

Reality Check Reminder

Pop-up notifications appear at regular intervals to remind you how long you have been playing and how much you have spent.

Expert Support Center

If you feel you have a problem with gaming, our trained support team is available around the clock. All assistance is provided with complete confidentiality.

What is Responsible Gaming and Why It Matters

Responsible gaming means keeping gaming as a limited, controlled part of your life for entertainment — not making it the center of it. At 99xq, we believe every player's wellbeing and peace of mind matter far more than wins or losses.

Online gaming is growing rapidly in Bangladesh. Along with its popularity come certain risks. Many people unknowingly spend excessive time or money on gaming. 99xq does not want any of its users to fall into this trap. That's why we are committed to building a culture of responsible gaming from the very start.

Gaming addiction is a real issue. The World Health Organization (WHO) recognizes gaming disorder as a health condition. However, with awareness and proper limit-setting, gaming can be a completely safe and enjoyable experience.

Keep in Mind

Gaming is never a way to pay off debt or replace your salary. It is entertainment only. Never play with money that, if lost, would affect your daily life.

Following the responsible gaming policy at 99xq is not mandatory, but we encourage every user to make use of these tools. The more mindfully you play, the more enjoyable gaming becomes.

Warning Signs of Problem Gaming

People often don't realize when their gaming habits are heading in a harmful direction. Watch out for these warning signs:

  • 1
    Feeling the urge to place larger bets after a loss in an attempt to win back what you've lost.
  • 2
    Hiding gaming activity or lying to family or friends.
  • 3
    Repeatedly trying to stop gaming but failing.
  • 4
    Feeling restless, irritable, or anxious when unable to game.
  • 5
    Spending money meant for household expenses, debt repayment, or emergencies on gaming.
  • 6
    Neglecting work, studies, or family responsibilities because of gaming.
  • 7
    Feeling depressed or lonely when away from gaming.
If any of these apply to you

Please contact our support team right away or use the self-exclusion option. Seeking help is not a sign of weakness — it takes courage.

The Golden Rules of Safe Gaming

Follow these simple guidelines to ensure responsible gaming at 99xq. They will keep your gaming experience more enjoyable and hassle-free:

  • Set Your Budget in Advance: Decide upfront how much BDT you are willing to spend on gaming each month and never exceed that limit.
  • Stick to Your Time Limit: Set a daily time limit for gaming. Playing for hours on end reduces concentration and increases the chances of making poor decisions.
  • Don't Play While Intoxicated or Under Stress: Avoid gaming when you're not in a good mental state. Your ability to make sound decisions is significantly reduced at such times.
  • Learn to Accept Losses: Winning and losing are both part of gaming. Accepting a loss and moving forward is the smart approach.
  • Take Regular Breaks: Take a short break every 30–45 minutes. Drink some water, go for a walk — you'll come back more focused and play better.
  • Be Honest with Your Family: Don't hide your gaming from family or friends. Transparency keeps relationships strong.
  • Only Play with Discretionary Funds: Only play with money you can afford to lose without it affecting your daily life.
How to Self-Exclude

If you feel you need a break from gaming for a while, 99xq's self-exclusion feature is here to help. It's completely free and activates within minutes.

1
Go to Account Settings

Look for the "Responsible Gaming" option in your profile menu.

2
Select Duration

1 day, 1 week, 1 month, 3 months, or permanent — choose what works best for you.

3
Confirm

Verify your identity to confirm the exclusion. Your account will be closed immediately.

4
Notify Support (Optional)

You can let our support team know. They will respect your decision and provide information on professional help if needed.

Note:

Any attempt to open a new account while a self-exclusion is active will be automatically rejected. This policy is strictly enforced.

Guide for Family Members

A loved one's gaming addiction can affect the entire family. If you feel someone close to you is struggling with gaming, here's what you can do:

  • Speak with Empathy, Not Anger: Addiction is a mental health condition, not a character flaw. Love and support are the most effective forms of help.
  • Mention specific incidents: Instead of saying "You always gamble," try giving concrete examples: "You didn't sleep for three nights last week."
  • Encourage Them to Seek Professional Help: Seeking advice from a mental health professional is a courageous decision.
  • Seek help for yourself too: Supporting a loved one through this can be tough. Don't hesitate to speak with a counselor yourself if you need to.

Any concerning account activity can be reported to our support team at 99xq. We investigate every report with full confidentiality.

Quick Action Tools
Deposit Limit

Set daily or weekly limits.

Time Limit

Set a maximum time limit for each session.

Account Closure

Take a Temporary or Permanent Break.

Loss Limit

Set a loss limit — decide how much you are willing to lose before you stop.

Check for Yourself

How was your gaming over the past 30 days? Evaluate yourself honestly:

My Gaming Health Check
Stayed Within Budget Green
Kept to My Time Limit Good
Accepted My Losses OK
Family Has Been Informed Stay Focused

* This is an illustrative example. Consider your own real situation.

Need Help?

Our team is always ready to assist with any responsible gaming concerns.

Email Support

[email protected]

Service Hours

24 hours, 7 days

Frequently Asked Questions About Responsible Gaming

Not at all. Self-exclusion only temporarily suspends your access to gaming. Your balance remains completely safe. Once the exclusion period ends or your account is reactivated, all your funds will be intact.

Lowering your deposit limit takes effect immediately. However, increasing the limit is subject to a 7-day cooling-off period. This rule is intentional — to prevent anyone from making a hasty decision in an emotional moment.

Start by having a calm conversation with them and encourage them to seek professional help. You can also reach out to our support team — we will assess the situation with full confidentiality. Consulting a mental health professional may be the most effective solution.

99xq follows a KYC process to verify age at registration. National ID cards or passports are checked. If any underage person attempts to open an account, it is rejected and legal action is taken if necessary.

Once your self-exclusion period ends and you feel ready and well, you can resume playing. However, for permanent exclusions, a special verification process must be completed before rejoining. Always contact the support team for assistance.

Play Responsibly, Win Joyfully

Every player's wellbeing and safety is our top priority at 99xq. Join today and enjoy a safe gaming experience.

Age Verification Required
Free Self-Exclusion
24/7 Support
Secure Payments
বাংলা